Refund policy

Last updated: October 30, 2026

Please contact us at support@heathandroot.com before you send anything back. Items sent without an approved return request are not accepted.

1. 90-day returns on unopened bottles

You can return unopened bottles within 90 days of delivery for a refund of the amount you paid for them.

• Bottles must be sealed, unused and in their original packaging.
• You need proof of purchase, such as your order confirmation email.
• Email us first. We reply within 24 hours with the return address and instructions.
• You pay the cost of sending the return to us. Please use a shipping service with tracking.

For hygiene and safety reasons, opened or used bottles cannot be returned. Section 2 explains our guarantee for opened bottles.

2. 90-day money-back guarantee on your first order

If you opened your first order and are not happy with your results, we still want to make it right. You do not need to send anything back.

• The guarantee applies to your first order only, and is limited to one refund per customer and household.
• Take the capsules as directed for at least 14 days before you ask for a refund.
• Email us within 90 days of the delivery of your first order, with your order number. We may ask for short feedback about your experience.
• We refund the amount you paid for the products in that order.

3. Subscription orders

• The money-back guarantee in section 2 covers the first shipment of a subscription only.
• Renewal orders that were already charged are not refundable, and not eligible for return. It is your responsibility to cancel before your next billing date if you do not want another delivery.
• To avoid the next charge, cancel at least 24 hours before your next billing date. See our Subscription policy for how to cancel.

4. Damaged, defective or wrong items

Please check your order when it arrives. If it is damaged, defective or wrong, email us within 7 days of delivery with your order number and a photo of the item and its packaging. We send you a free replacement or refund you, and you do not pay for any return. This applies to every order, including subscription renewals.

5. Cancelling an order before it ships

You can cancel an order within 3 hours of placing it. After that, your order is already in our fulfillment process and cannot be cancelled. Once it is delivered, sections 1 to 3 apply.

6. Shipping fees and refused deliveries

• Shipping fees are not refundable.
• If you refuse a package at delivery, we deduct a restocking and handling fee of 15% of the order total from any refund, because the shipping and handling costs cannot be recovered. Please contact us before you refuse a package, so we can help.

7. Lost packages

If your package does not arrive within the estimated delivery time, email us and we open an investigation with the carrier. We decide on a replacement or refund when the investigation is complete. We are not responsible for packages lost because of an incorrect shipping address entered at checkout. See our Shipping policy.

8. Chargebacks and payment disputes

Please contact us first if something went wrong. We can usually solve it much faster than a bank dispute. While a chargeback or payment dispute is open, we cannot issue a refund for that order. If a chargeback is filed, we may share the order details, the checkout record, the delivery record and our messages with you with the payment provider, and any active subscription linked to that order is cancelled.

9. Customers in the United Kingdom

If we ship your order to the United Kingdom, you can cancel your purchase within 14 days of delivery without giving a reason. Products must be returned unopened and sealed. Because our products are sealed for health protection and hygiene reasons, this right does not apply to bottles that were opened after delivery.

10. When your refund arrives

When we approve a refund, we send it to your original payment method within 10 business days. Your bank or card provider can take additional time to show it. If 15 business days have passed since we approved your refund and you have not received it, please email us.

Contact

Heath & Root
support@heathandroot.com