Legal

Shipping policy

Last updated: October 30, 2026

Processing time

We process orders within 24 business hours (Monday to Friday, excluding US public holidays). Every order ships with tracking, and we email you the tracking number when your order ships. New tracking numbers can take 1 to 3 business days to show updates.

Delivery time

Delivery usually takes 5 to 13 business days after your order ships, depending on your location. Delivery times are estimates from the carrier and are not guaranteed.

Where we ship

We ship to the United States, the United Kingdom, Canada, Australia and New Zealand. We cannot ship to other countries at this time.

Shipping rates

  • United States. Free USPS shipping on orders of $45 or more. Orders under $45 ship by USPS Insured Express for $4.95.
  • United Kingdom. Free Royal Mail shipping on orders of £45 or more. Orders under £45 ship by Insured Express for £3.95.
  • Canada. Free Canada Post shipping on orders of CA$74.95 or more. Insured Express shipping costs CA$6.95.
  • Australia. Free Australia Post shipping on orders of A$79.95 or more. Insured Express shipping costs A$7.95.
  • New Zealand. Free NZ Post shipping on orders of NZ$89.95 or more. Insured Express shipping costs NZ$8.95.

The shipping options for your order are shown at checkout before you pay.

Customs, duties and taxes

Orders shipped outside the United States can be charged import duties, customs fees or taxes by the destination country. These charges are your responsibility and are not included in our prices or shipping rates.

Your shipping address

Please check your shipping address at checkout. We are not responsible for orders delivered to an address that was entered incorrectly. If you notice a mistake, email us right away and we will try to correct it before your order ships.

Lost, delayed or stolen packages

If your tracking has not updated for 7 days, or your package has not arrived 15 business days after it shipped, email us and we will open an investigation with the carrier. When the investigation is complete, we decide whether to send a replacement or a refund. We are not responsible for packages lost because of an incorrect shipping address entered at checkout.

If tracking shows your package as delivered but you cannot find it, please check with your neighbors and your local post office first. Then email us within 14 days of the delivery date, and we will help you file a claim with the carrier.

Subscription orders

Subscription orders ship after each successful renewal payment, with the same processing and delivery times.

Returns

See our Refund policy for returns on unopened bottles and our first-order money-back guarantee.

Contact

Heath & Root
support@heathandroot.com