Cancellation policy

Last updated: October 30, 2026

How your subscription works

Our bundles are sold as subscriptions. When you place your order, you agree to receive and pay for repeat deliveries of the bundle you chose, on the delivery schedule shown on the product page, under the buy button and at checkout (for example, "Deliver every 3 months"). Your subscription renews automatically until you cancel.

• Price. Each delivery is charged at the subscription price shown at checkout, plus any shipping charges and taxes that apply.
• Billing. Your first payment is taken when you place your order. Each later payment is taken automatically on your billing date, using the payment method you gave at checkout. The order ships after the payment goes through.
• Your consent. By placing a subscription order, you agree to these automatic renewal terms and authorize us to charge your payment method for each delivery on your schedule until you cancel.
• Confirmation. After you subscribe, we email you a confirmation with your delivery schedule, your price and how to cancel.

How to cancel

You can cancel at any time. To avoid your next charge, cancel at least 24 hours before your next billing date. There are two ways to cancel:

• Online. Sign in to your account on heathandroot.com with the email address you used at checkout, open your subscription and cancel it.
• By email. Email support@heathandroot.com with your order number and ask us to cancel. We confirm every cancellation by email.

When you cancel, no further charges are made. Renewal charges that were already processed before you cancelled are not refunded, and that order still ships.

Refunds on subscriptions

Our 90-day money-back guarantee covers the first shipment of your subscription only. Renewal orders are not eligible for refunds or returns, except for damaged, defective or wrong items. See our Refund policy.

Changing your subscription

To change your delivery schedule, your bundle, your shipping address or your payment details, email us at least 24 hours before your next billing date and we update your subscription. Where your account offers these options, you can also change them there yourself. Please keep your payment and shipping details up to date.

Price changes

If the price of your subscription changes, we email you at least 14 days before the new price is charged. You can cancel before then at no cost.

Failed payments

If a renewal payment fails, we try again over the following days and email you so you can update your payment details. If the payment still fails, we may pause or cancel your subscription.

Questions

Heath & Root
support@heathandroot.com